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Return Policy

If you are not satisfied with your purchase, you may exchange or return it for a refund (excluding shipping and handling charges) within 30 days from shipping from our warehouse. Remember, the cost of shipping will be deducted from your total refund. All purchases, accessories, serial numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees. All returned or exchanged items must be in new condition, in their original packaging, and must include all packing material, blank warranty cards, manuals, and accessories. ANY SIGNS OF WEAR OR REMOVAL OF PARTS, WILL RESULT IN REFUSAL OF YOUR RETURN.

  • If when you receive your purchase, there are any noticeable discrepancies or damages, or if the item is not what was ordered, please contact MaK Luxury Watch Private Limited within 5 days of receipt of your shipment to make the necessary corrections. Please write to us at makluxury@gmail.com or call us at 011- 40727711-18.
  • If a return shipping label is provided via email, please print the label and tape it to the shipping carton.
  • We do not reimburse or refund shipping charges if a third-party shipper is used, such as Aramex, etc.

How to return or exchange an item:

  • In order to return an item you need to first write to us at makluxury@gmail.com or call us at +91 – (0)11- 40727711-18 within 10 days of receipt of the package. Our team will guide you on the return process thereafter.
  • Place the original package into a shipping carton.
  • Include the invoice and the reason for the return. If defective, please specify the defect.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.
  • We suggest that you send your item(s) via insured, traceable means, such as UPS. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • If an order is shipping via ground shipping, the initial shipment fee incurred by MaK Luxury Watch Private Limited to ship the merchandise will be deducted from the refunded amount.